3. Delivery Time
Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Please allow at least 4-6 business days to process shipping & handling.
If it has been longer than 30 days, please send us an email at sales@lapinhouseusa.com. We’ll get the problem sorted out for you ASAP.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
FREE SHIPPING
Shipping is free on orders over $100.
Sales tax is charged according to the state or territory to which the item is shipped.
Our goal is to offer you the best shipping option available and to provide the very highest levels of responsiveness at all times.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at sales@lapinhouseusa.com.
6. Return and Exchange Policy:
We want you to be completely satisfied with our products. Once you have received your products, inspect them carefully and let us know right away after delivery if something has been damaged in transit. We will refund or replace anything that arrives damaged.
Please note that the customer will be responsible for shipping costs associated with non-damaged products.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Save your proof of purchase in order to claim the product.
Contact our customer service team ASAP at sales@lapinhouseusa.com to learn how to return or exchange a product. Please do not send the item back to us before you talk to customer support. Let us know what is going on and we will be happy to help you through the process.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at sales@lapinhouseusa.com.
Thank you for understanding!
Happy shopping!
